Lean Thinking in Healthcare: A Path to Efficiency
Lean practices, originally developed in the manufacturing sector —most notably by Toyota—have been increasingly adopted in healthcare operations worldwide. At its core, Lean thinking emphasizes delivering value to the customer (in this case, the patient) by eliminating waste, improving workflow, and fostering continuous improvement. In healthcare, where lives and outcomes depend on timely, accurate, and compassionate service, applying Lean methodology offers both operational and clinical benefits. The key principles of Lean include identifying value from the patient’s perspective, mapping the value stream, creating continuous workflow, establishing pull-based systems, and seeking perfection through ongoing improvements. Waste is categorized into eight types in Lean thinking: defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and extra-processing. Each of these inefficiencies, when identified and addressed, leads to a more streamlined and patient-f...